Note: Refund claims will only be considered if accompanied by a complete, continuous and unedited video recording of the cargo unpacking and inspection process. The video must clearly document the condition and quantity of the products received from the moment the package is opened until the inspection is completed.
Refunds are applicable under the following conditions:
Refund claims will only be considered if accompanied by a complete unedited video recording of the cargo unpacking and inspection process.
Refund will only be provided for those items having manufacturing defects or significantly different from the description.
The issue is reported to us within 7 days of receiving the products.
Custom-made or personalized items are not eligible for refunds unless having manufacturing defects.
Service exports are not eligible for refund.
To request a refund, contact our support team with your order details, reason for the claim and the cargo unpacking and inspection video.
Our team will review your request and may ask for additional information or images.
For recurring refund requests, our team may request you to ship the cargo back to us to process the refund.
Once approved, the refund will be processed within 5-7 business days.
Products damaged due to misuse or improper handling.
Items returned after the 7-day return window.
Service exports.
Shipping charges are non-refundable.
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.
We value your trust and strive to provide the best possible experience. Your satisfaction is our priority.